Frequently Asked Questions
1. How much notice do you need?
We would like three days notice, but if necessary, we can normally provide a caregiver within 24 hours.
2. Am I obligated to a specific amount of service?
The duration of service is completely at your discretion. We do have a minimum of four hours per visit, twelve hours per week. These minimums are due to current events within our community, as well as to ensure we are able to schedule care staff consistently. Care is available 24 hours a day, seven days a week, or overnight. Schedules may be regular or sporadic, according to your needs. That said, the more consistent a schedule, the more consistent care providers will be scheduled. If it is necessary, you may cancel at any time. However, in order to best utilize the caregiver’s schedule our cancellation policy is that you may cancel a shift by giving 24 hours notice. You can cancel by calling (707) 504-3502 24/7. You can also call our business line (707) 573-1003 during regular business hours.
3. How are your caregivers selected?
Our caregivers are thoroughly interviewed, reference checked and background checked. When hiring, we ask ourselves- would this be someone we would want to care for a member of our own family?
4. What type of skills do your caregivers have?
Our caregivers all must have at least one year experience working with seniors, although the majority of our caregivers have many years of senior care experience. Some of our caregivers are CNA or HHA certified or nursing students. All caregivers have been TB tested, criminal backgrounds checked, drug screened.
5. What if the assigned caregiver is not compatible or is not available?
Customer satisfaction is our mission. Our initial in-home assessment of you and your needs will allow us to find a caregiver that is compatible. That said, you are always welcome to leave our office feedback on a care provider so that we can make appropriate changes to schedules as needed.
6. How do the caregivers get paid?
Our caregivers are employees of At Your Service Home Care. We are the employer, therefore, we take care of all employee responsibilities such as wages, taxes, social security, workers compensation and liability insurance.
7. What are your rates?
Our rates vary with the clients particular needs. During the in-home meeting and assessment with you, we will determine the level of service needed and give a quote based on those needs.
8. Do insurance or the government programs cover the cost of the services?
Health insurance generally does not cover these costs. Government programs such as Medicare and Medicaid do not cover the costs of our services. We can assist in billing long-term care insurance (if applicable).
9. What contact is made with the family?
We will have you designate one family member that we can contact with information- for reasons of consistency with communication. Additionally, we are able to designate a number of contacts, and have a comprehensive family 'web-portal' included with our services that allows family members to view progress and notes on a particular day, as well as to make changes to the schedule.
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