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A New Scam Involving the FTC is Making the Rounds

While 2017 saw more millennials falling for scams than senior citizens, seniors lost plenty of money. It pays to keep your parents updated on the latest scams. In April, the Federal Trade Commission warned of a new scam involving their agency.

Home Care in Windsor CA: FTC Scam

Home Care in Windsor CA: FTC Scam

How Does the Scam Work?

A person claiming to be with the FTC calls to say that you’re due a refund from the FTC for the Advanced Tech Support program.

This scam is believable because it’s real. The fake company was ordered to pay over $10 million to people who got scammed by Inbound Call Experts/Advanced Tech Support. Payments to those who qualified have already been sent out. No new payments are being made.

In the call, you’re told that to see if you qualify for the refund, the FTC agent must access your computer remotely. Once they can access your computer from a remote location, they can see everything you are doing. It’s never safe to share your computer with a stranger.

What Should You Do If Your Mom or Dad Gets This Call?

If your parent gets a call from this FTC scam, note the number on the caller ID display. Report the call to the FTC using the online complaint form at

It may be too late. If your parent has already allowed remote access, you should call local police. You should also talk to the state’s attorney general. Monitor your parent’s accounts with all banks and credit cards. It’s also a good idea to put credit watches or freezes in place.

Your parent should run malware and spyware software. Passwords should also be changed on any site that’s been visited since the call. You may need to help with this to make sure that the new passwords are difficult to guess.

Prevent Scams by Preventing Loneliness.

One of the easiest ways to keep your mom or dad from falling for a scam is by making sure they’re not lonely. If your parent is answering the phone to have someone to talk to, there’s a problem. Look into the multiple ways home care can help.

With home care, your mom or dad has a companion. If they do get a phone call, the caregiver can look at the number and see if it’s someone your parent knows. Caregivers also help with things like transportation to social events, appointments, and stores.

If you or an aging loved one are considering home care in Windsor, CA, call At Your Service Home Care.  Call today! (707) 573-1003




Lucy Andrews DNP, RN, MS

In 1988, after working as a clinical nurse in the University Health System at UC San Francisco, Lucy Andrews started understanding home care.

She became a discharge planner and immediately fell in love with the concept of home care and the autonomous clinical practice it affords nurses. Dr. Lucy was hooked and has been a strong supporter of home care ever since.Believing people need advocates in healthcare systems, she has championed that cause across the acute care and post-acute care setting.

Dr. Lucy has worked in every aspect of home care from Medicare Certified, DME, Infusion, Hospice and finally Private Duty/Private Pay services. She also works as a home care consultant across the country and as a legal nurse consultant for the home care industry.

Having worked in all areas of home care, Dr. Lucy has a well-rounded perspective of the challenges facing patients, families and the home care industry, and as a provider she advocates for patients through the maze of health care services. Dr. Lucy celebrated over 37 years as a nurse and patient advocate.

Dr. Lucy has a Baccalaureate Degree in Nursing from Lewis University, Romeoville, Illinois.In 1994, she received her Masters of Science in Health Service Administration from St. Mary's University, Moraga, California. Dr. Lucy received her Doctor of Nursing Practice awarded in 2016, graduating with Distinction and a 4.0 GPA.

She did her doctoral work on the global dementia crisis, aging and prevention strategies for healthy living. Developed dementia and Alzheimer's disease plans for aging patients leaving the hospital setting or entering long-term care or home health and hospice environments. She also developed a specialized program for those at risk for dementia and Alzheimer’s disease.

In 1992, Dr. Lucy was designated CAHSAH Certified Home Care Administrator in the inaugural offering of this designation through the California Association for Health Services at Home (CAHSAH).

She is the founder and CEO of Creative Solutions Home Care Consulting Services and At Your Service Nursing & Home Care, a concierge nursing & home care agency that provides the services she believes are essential for seniors to age in place.She offers a higher level of care allowing people to be in their own homes with an emphasis on independence, safety, and quality of life.

Dr. Lucy is the Vice Chair of the Board of Directors for the National Association for Home Care and Hospice (NAHC) and sits on the Board of Directors for California Association for Health Services at Home (CAHSAH).

She has served on the boards for both state and national board associations, and is currently on the following boards and committees: Board of Directors, California State Association for Health Services at Home (CAHSAH), 2002-present, National Association for Home Care and Hospice (NAHC's) Private Duty Home Care Association Director, and multiple state and national home care committees.

Dr. Lucy goes to Washington, DC, several times a year to advocate for senior services and home care issues. She was past Commissioner for the Sonoma Commission on Human Rights.She is past chair of the local Senior Advocacy Services.